General Inquiry

Nope but don't worry, you just need to do it once when you get started. We understand that your tastes and preferences will change over time and your Swirl taste profile will evolve with it. Rating your wines will help us know what you are enjoying more than others and allow us to tweak your profile over time.

Wines are delivered during the last few days of the month except on public holidays. We’ll be sure to notify you of any special delivery arrangements.

Yes you can specify AM or PM during checkout.

There are many, head to our Wine Club page and explore further.

If you would like to update the number of red and white wines in your subscription, send us an email at hello@swirlwine.co.jp

Yes, our Wine Club includes free shipping for both the 2 bottle and 4 bottle subscription.

You can find out Code in your Account. Once you have the code, simply head to the Wine Cellar and start shopping. When you head to checkout, the discount will automatically be applied as long as you are logged into the same account as your subscription.

It varies slightly from month to month. Usually it’s around 10% but it can range from 5% to 15%.

We will be emailing you details about upcoming events. We are working on an events section of the website and will be sure to notify you once it is up and running.

Only 1 in every 30 bottles we taste makes its way into the Swirl cellar, so rest assured you will only be drinking the very best wines. We take time to really get to know our wines, just like the way we do with our friends. We scour the world for unique gems and small-batch wineries that are making incredible wines.

Yes we have a growing list of Bio wines, see our Bio wines here.

Currently we don't have this feature, but we are working on it and hope to release it soon.

Yes you can specify a preferred date and time slot during checkout. Please note that for Wine Club, we can only accept a time preference as all orders are shipped on the same day.

Orders placed before 12.00pm will be delivered the next day. Orders placed after 12.00pm will be delivered the day after next. Due to warehouse closing hours, orders placed on weekends or national holidays will be shipped on the next available working day.

We offer free delivery on all orders over ¥10,000. Orders under ¥10,000 will have a standard shipping fee of ¥660. We’ll offer refrigerated shipping during the summer at no extra cost.

Head to the order history page here.

Head to the address book page here.

Please send an email to hello@swirlwine.co.jp. We aim to respond to all emails within 24 hours although it might take slightly longer so please bear with us.

Yes absolutely, you can purchase a 2 or 4 bottle subscription here.

You will find an option to add a discount code during checkout.

Yes you can use Gift Cards towards anything on our website.

You can purchase regular Gift Cards here, and Wine Club Gift Cards here.