Shipping policy

Our dispatch schedule and current delivery conditions are always on our Delivery Status page.
https://swirlwine.co.jp/en/pages/delivery-status

Where we ship and carrier
We ship within Japan only, by Japan Post (Yu-Pack). In hot weather we ship temperature controlled.

Shipping fees
- Orders of 15,000 yen or more: free
- Orders under 15,000 yen: flat 660 yen anywhere in Japan
- Wine Club subscriptions: free
- No surcharge for temperature-controlled delivery

When we dispatch
Orders placed by noon on a warehouse business day (weekdays) ship the same day; orders after noon ship the next business day. Orders placed on weekends, public holidays or warehouse closure days ship on the next business day. Every order ships within 2 business days of confirmation.

Delivery time after dispatch
- Honshu, Shikoku and Fukuoka: next day
- Hokkaido and the rest of Kyushu: two days
- Okinawa: three days
Weather and traffic can cause delays.

Choosing a delivery date and time
You can choose a delivery date and time slot at checkout. Wine Club orders can choose a time slot only. Temperature-controlled parcels cannot be delivered to some areas, and Monday delivery is not always possible.

Tracking and redelivery
When your order ships, we email you a shipping confirmation with your tracking number. If you miss the delivery, book a redelivery from the delivery notice or our Delivery Status page. Japan Post holds parcels for 7 days, after which they are returned to us.

Contact
hello@swirlwine.co.jp