On Swirl's online shop, an order placed by noon on a weekday reaches our warehouse within 15 minutes, and the wine you ordered is physically in its box. It ships the same day.
"I ordered wine and it still hasn't shipped." It is one of the most common complaints in online retail, and the cause is usually the human step between the order and the warehouse: someone reads the email, copies the details, contacts the warehouse. We removed that step, and with it the hours (sometimes a full day) of waiting.
From order to shipment
| Step | What happens | Timing |
|---|---|---|
| 1. You order | Payment completed on the online shop | 0 min |
| 2. Stock reserved | Your order is registered in our inventory system automatically | A few minutes |
| 3. Warehouse instructed | Delivery address, requested date and time, even your gift message, sent to the warehouse automatically | Within 15 min |
| 4. Boxed | Your wine is packed into its box at the warehouse | |
| 5. Shipped | Weekday orders placed by noon ship the same day | Same day |
| 6. Shipping notice | An email with your tracking number goes out automatically | Right after dispatch |
No step waits for a person to check it. We only step in when an address or phone number needs checking, and we contact you if it does.
Order by noon on a weekday, we ship today
Orders placed by noon on a weekday leave the warehouse that same day. We ship by Yu-Pack, with next-day delivery to most areas (two days for Hokkaido and Kyushu excluding Fukuoka, three days for Okinawa). You can also choose a delivery date and time.
Noon is the time we promise. In practice, orders placed a little after noon often make the same-day dispatch too. On those days, your wine may arrive a day earlier than you expected.
Note: there is no dispatch on weekends, public holidays or warehouse closing days (such as the New Year holidays). Orders placed then ship on the next business day. We announce closing days in advance.
Speed matters for the wine, too
Wine does not like temperature swings. The shorter the time between order and dispatch, the less time your wine spends waiting along the way. Speed protects the wine's condition.
We watch it all the way to your door
Shipping is not the end. Our system checks every parcel's delivery status each night. If a parcel is taken back because nobody was home, we send you the redelivery details automatically.
A note from Federico
My work is bringing Italian wine to Japan. A producer spends years making a wine; I do not want it to wait in the last few days. That is why I built this system piece by piece. From the moment you press "order" to the moment you pour a glass, I want that time to be as short as it can be.
For tonight's bottle, how about the Puglia red that only Swirl brings to Japan?
First and exclusive importer in Japan. Order at lunchtime on a weekday, open it with dinner tomorrow
Doppio Passo Primitivo 2024Doppio Passo
FAQ
Q. When do orders placed after noon ship?
A. As a rule, on the next business day. That said, they often make the same-day dispatch.
Q. What about orders on weekends and public holidays?
A. Your order is registered immediately and work starts on the morning of the next business day. Weekend orders ship on Monday (or the next business day after a holiday).
Q. Is my gift message included?
A. Yes. The message you write at checkout goes to the warehouse automatically and is printed on a card in the box.
Q. Can I choose a delivery date and time?
A. Yes, at checkout. If you do not choose one, we deliver as early as possible.
Questions are always welcome. The bottle you pick tonight can be at your door tomorrow.
Comments (0)
There are no comments for this article. Be the first one to leave a message!